Refund Policy
Effective Date: February 1, 2026
Overview
Thank you for using StreamvAI. We value your trust and experience. This Refund Policy explains eligible and non-eligible refund scenarios, how to submit requests, and processing timelines. Please review this policy before purchasing paid plans or subscriptions.
Refund Eligibility
You may be eligible for a refund in limited cases such as:
- Duplicate charges caused by payment processing errors;
- Verified unauthorized transactions;
- Confirmed technical failures that prevent core paid features from functioning and cannot be resolved within a reasonable timeframe.
Non-Refundable Cases
- Used credits, consumed generation quota, or delivered digital outputs;
- Dissatisfaction with creative results when the service is operating normally;
- Billing cycles that have already started, except where required by law;
- Renewal charges due to failure to cancel auto-renewal before the billing date;
- Account restrictions related to Terms or policy violations.
Request Window
Please submit your refund request within 7 days of the charge date. Requests outside this period may be declined unless required otherwise by applicable law.
How to Request a Refund
Email support@steamvai.com with:
- Your account email;
- Order ID/transaction ID;
- Payment date and amount;
- A clear issue description and refund reason;
- Supporting screenshots or evidence, if available.
Review and Processing Time
We generally review and respond within 3–7 business days. If approved, refunds are issued to the original payment method. Final posting time depends on your payment provider.
Chargebacks and Disputes
If you initiate a chargeback before contacting us, we may temporarily restrict the related account while the dispute is under review. For faster help, contact support@steamvai.com first.
Regional Consumer Rights
Nothing in this policy limits statutory rights provided by local consumer protection law. Where local law requires different or additional refund rights, we will comply accordingly.
Policy Updates
We may update this Refund Policy from time to time. Updates become effective when posted on this page. Continued use of the Service means you accept the revised policy.
Contact Us
If you have any questions about this Refund Policy, contact us at: support@steamvai.com.